Returns & refunds
Because our products are personal care items, we can't accept returns of opened products for hygiene reasons.
Damaged, leaking or wrong items
If your order arrives damaged, leaking, or with the wrong item, contact us within 48 hours of delivery with your order number and photos or an unboxing video. We'll send a replacement or issue a full refund.
Cancellations
You can cancel an order before it is dispatched for a full refund.
Refund timeline
Approved refunds are processed to your original payment method within 5–7 working days.
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